Lodging Terms and Conditions

logo-composite-verticalTo ensure availability at our award-winning suites in Juneau, Alaska, reserve your accommodations early (average summer stay is 2 weeks and we fill up early!). We provide complimentary trip planning services to our guests. Check out https://alaskaconcierge.com for activities in the Juneau area. Be sure to plan your excursions early, many of these fill up early too!

All rates are in U.S. dollars. Add 17% room/sales tax and optional gratuity on nightly stays (tax waived on prepaid monthly rentals). All major credit cards, P.O., direct bill, airline and vouchers accepted. Check-in time is 4:00 p.m. and check-out time is 11:00 a.m. at all locations. All locations are strictly pet free and non-smoking.  Smoking at any property will incur a minimum $500 remediation fee. Children over 12 are permitted at all properties.  Younger children are permitted at the 2-bedrooms if the entire house is reserved. Call for special situations.

Best Rate Guarantee

We guarantee that if you find a lower qualifying rate for the same accommodation and room type within 24 hours of booking, we will, at our option, either refund the difference between what you paid and the lower rate, or refund the reservation with no penalties.

A qualifying rate is a pre-tax nightly rate from another US based travel web site that is available within 24 hours of booking Pearson’s Pond for the same, type of room, dates of travel, and number of guests. Other details of the booking must be the same. Rates that are opaque, only available by auction, bidding, special membership, error or mistake do not qualify for the price guarantee.

Call (907) 789-3772 to claim the guarantee. You will be asked to supply a link to the page and website where you found the lower rate.

Pearson’s Pond Luxury Suite rates (retail and certain web rates) include yoga mats,  internet, cable, smart TVs, Wi-Fi connectivity, hot tubs (2 bedroom suites only), bikes,  & more. Every suite features Select Comfort Sleep Number beds and a full kitchen.  All have lovely views and most have balconies. 

Room & Tour Reservation/Payment Terms:

A non-refundable deposit equal to one night’s stay plus tax for each room, or 25% of the full reservation amount (whichever is greater) is required at time of reservation. Balance is charged 60 days prior to arrival. Tours will be billed 30 days prior to arrival or at the time of tour reservation, dependent on tour operator requirements. Tour charges are non-refundable once charged unless the tour is cancelled by the tour operator.

Room & Tour Changes/Cancellations:

Please tell us of any possible changes or cancellations ASAP, as it is difficult to rebook on less than 90 days’ notice. Travel insurance is strongly suggested (available on the web or from your local agent, and may cover a variety of concerns including illness, death, transportation, employment, natural disasters, etc.)

Cancellation/change notice must be made in writing at least 60 days prior to arrival and will incur a cancellation fee equal to the amount of the first night’s stay or 50% of the total reservation amount, whichever is greater. Additional tour operator cancellation fees beyond the deposit may also be assessed, dependent on tour operator policies. Changes or cancellations for either accommodations or tours are not permitted within 60 days of the arrival date. If late cancellation request is made, all reservation amounts will then become due in full. By making the reservation, you agree to these terms. If a reserved tour is cancelled by the tour operator or for weather or mechanical reasons a refund will be provided. Trip planning fees, if any, are non-refundable. Again, travel insurance is strongly suggested.

Extended Stays:

Weekly and monthly stay discounts are available and vary by duration and season. There is a $100 non-refundable cleaning fee and a refundable $250 security deposit charged for all extended stay reservations. Call for additional information.

Wedding Reservation/Payment Terms and Changes/Cancellations:

A non-refundable $500 “Save the Date” deposit is due when the reservation is made. Additional non-refundable deposits may be required based on amenities selected (i.e., professional photography, videography). The balance is due in full and becomes non-refundable 60 days prior to the arrival date. Any change or cancellation must be received more than 90 days prior to arrival and will incur a cancellation fee equal to 50% of the full wedding amount, plus the cost of all incurred expenses; including but not limited to purchased supplies, consultant time, and special services.

Privacy Policy

We treat your confidential information with the same care and security we exercise over our own information. All your credit card numbers are encrypted and stored on our secure property management system. We will never sell your contact or other private information to any person or company. We will also never disclose your personal information or credit card information to anyone unless it is required to plan your excursions, travel and accommodations as you have directed and authorized.

While we may send emails containing links to our activities and/or photos websites, we will never send you an email asking you to click on a link to “update your credit card details,” to “review your reservation status,” or any other words to that effect.

If you receive any email from us that you question, please do not hesitate to contact us to verify the email is from us or to advise us of any issues or concerns you may have.

ADA Compliance Policy

We have built our site with ADA compliance in mind and have utilized available tools such as Google Chrome’s ADA compatibility diagnostic tools. If you have difficulty navigating our website or booking a reservation, we ask you to contact us via telephone or email and we will be happy to assist you. Please note that our property is a historic building and we have no ADA compliant features in the rooms or on the property.

Pearson’s Pond Luxury Inn and Adventure Spa
9633 Kelly Ct., Ste 1
Juneau, AK 99801-8723
reserve@pearsonspond.com

We work very hard to provide an easy-to-use online experience for all. We believe all of our website visitors should be able to easily research online on regardless of https://pearsonspond.com/ device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at reserve@pearsonspond.com

Website Accessibility Features

This website for The Pearson’s Pond Luxury Inn and Adventure Spa Bed and Breakfast is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.

Privacy and Cookie Policies
  • HERE’S WHAT WE BELIEVE ABOUT USER PRIVACY AND DATA PROTECTION
  • User privacy and data protection are a necessity and our duty
  • We have the duty of protecting personal data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We dislike spam as much as you do!
  • We will never sell, rent or distribute your personal data
  • We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.

Relevant Legislation

Along with our business and internal computer systems, our website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

What Personal Information We Collect And Why

Below is a description of what information is collected and reasons for collecting it. The categories of information collected are as follows:

  • SITE VISIT TRACKERS
    Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
    Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
    In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
  • REVIEWS AND COMMENTS
    Should you choose to add a comment or review on our site, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below.
    Your comments and the associated personal data will remain on this site until we see fit to either

    • Remove the comment or
    • Remove the blog post.

    NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

  • FORMS AND EMAIL NEWSLETTER SUBMISSIONS ON THE WEBSITE
    If you choose to subscribe to our email newsletter or submit a form on our website, the email address that you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company’s services for the sole purpose of email marketing or until you specifically request removal from the list.
    You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
    Listed below are the pieces of information that we may collect as part of servicing requests on our website:

    • Name
    • Email ID
    • Phone
    • Mobile
    • Address
    • City
    • State
    • Postal Code
    • Country
    • IP Address

    We do not sell your personal information to third parties. We may share a limited amount of data with listed Third-Party data processors only towards servicing your requests or improving our offering.

  • EMAIL LINKS
    We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
    The data is collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
  • REVENUE RECOVERY EMAILS
    As part of the Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without making a purchase. This is for the sole purpose of reminding customers to complete the purchase if they wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the email ID of the customer is deleted from their database as soon as the purchase is complete.
  • “DO NOT SELL MY DATA” – WHY WE DON’T HAVE IT ON THIS WEBSITE
    We do not sell personal information of our customers or of minors below the age of 16 years to third-party data collectors and hence the “Do not sell my data” opt-out button is optional on our website. Reiterating, we may collect your data for the sole purpose of completing a service request or for marketing communications. If you wish to access or erase your personal information, you can do so by submitting your details here.
  • IMPORTANT NOTICE FOR MINORS SHARING PERSONAL INFORMATION
    If you are under 16 years of age you MUST obtain parental consent before:

    • Submitting a form
    • Posting a comment on our blog
    • Subscribing to our offer
    • Subscribing to our email newsletter
    • Making a Transaction
  • ACCESSING/DELETING PERSONAL INFORMATION
    Should you wish to view or delete your personal information, please email us here with the email address used, your name and deletion request. Alternatively, you can fill out the form at the bottom of this page to view and/or delete your data stored with us

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. If you request for your Personal information to be deleted with us, the request will also be forwarded to the parties below:

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

  • ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES
    These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to the user’s network speed and choice of device.
  • ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES
    These collect information about your use of our websites and apps and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
  • TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES
    We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online advertising based on your previous web browsing activity. Cookies are placed on your browser which will store details of websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks.
    We may also use cookies and similar technologies to provide you with advertisements based on your location, offers you click on, and other similar interactions with our websites and apps.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes To Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.